OUR GUIDING PRINCIPLES

We are devoted to developing outstanding client relationships and satisfaction. We are committed to following these principles for the benefit of our clients, staff, partners, and shareholders.

1. Tell the Truth, Do The Right Thing.

We tell the truth to each other and to our clients. We protect our clients and will always act in their best interest. We understand the value of a ‘Life Long Customer’, and we know relationships are far more important than short-term sales. We recommend our products or services if, and only if, we are confident they will benefit our existing or potential clients.

2. Go the Extra Mile & Provide Exceptional Value.

We strive to go the extra mile and never “pass the buck”. We promise only what we can deliver, and we always try to deliver more than we promised. We provide more than technology products and services - we also provide advice, ideas, tools and ongoing assistance to improve the way our clients do business. We believe in the free market and in providing exceptional value at a fair price. The market dictates the value of our products and services and as such we don’t over-charge or under-charge for them.

3. Be Accountable & Constantly Improve

We constantly work to improve our methods and processes to improve our customer experience and our efficiency. We listen to our client’s needs, and base the development of our products and services on those needs. We understand responsibility and that mistakes can happen. If mistakes occur, we analyze them and determine ways to improve, so we don’t make the same mistakes again. We do not make excuses, justify or lay blame. We focus on learning from our results.

4. Be Supportive. A Strong Team is a Strong Business.

We always speak positively and act supportively of our clients and their staff. We believe that our people are a critical component of our business’s success. As such, we are dedicated to creating an enjoyable work environment by always speaking and acting positively, supportively, and respectfully toward each other. As a company, we create and support opportunities for our team members to improve themselves both personally and professionally.